Context:
Since its inception in 2021, the Sugamya Bharat mobile application has been instrumental in addressing accessibility issues across India, receiving over 1,400 complaints. Remarkably, about 75 percent of these complaints have been resolved, showcasing the app’s effectiveness and the government’s commitment to enhancing accessibility for all citizens. This initiative highlights the proactive steps taken to address the challenges faced by individuals with disabilities in accessing various services and facilities.
Relevance:
GS II: Government Policies and Interventions
Sugamya Bharat App:
- It was launched by the Department of Empowerment of Persons with Disabilities (DEPwD) under the Ministry of Social Justice and Empowerment, this app is designed to assist individuals with disabilities and the elderly by addressing accessibility challenges in public spaces.
- Purpose: The Sugamya Bharat app enables users to report issues related to public infrastructure, transportation, and building accessibility.
- Core Objectives:
- Facilitate the reporting of accessibility issues at public locations by using Google Maps to pinpoint specific locations.
- Allow users to upload geotagged photos to highlight and detail the accessibility problems encountered.
- User Interaction: Individuals experiencing accessibility barriers can submit their grievances directly through the app, focusing specifically on issues related to buildings, transportation systems, and ICT (Internet and Communication Technologies).
- Complaint Process: Users can file complaints by uploading photographic evidence, which is then reviewed and addressed by the appropriate authorities.
Future Enhancements:
- The government is set to upgrade the app with Artificial Intelligence (AI) capabilities to enhance user experience and functionality.
- The forthcoming version will feature an AI-powered chatbot and a multilingual interface.
- Collaboration with the NGO Mission Accessibility and I-STEM research institute is aimed at developing this AI-enhanced version of the app.
