Context:
The All India Bank Employees’ Association (AIBEA) has launched the “Bank Clinic” initiative to assist bank customers with grievance redressal.
Relevance:
GS III: Indian Economy
About Bank Clinic
- Initiative by AIBEA: The All India Bank Employees’ Association (AIBEA) launched Bank Clinic to help bank customers with grievance redressal in line with Reserve Bank of India (RBI) guidelines on retail banking amid rapid technological advancements.
- Advisory Platform: It serves as a non-resolving advisory platform, providing guidance on remedies available as per RBI guidelines.
- Additional Channel: Functions alongside the traditional Banking Ombudsman process.
How It Works
- Complaint Registration: Customers can register their complaints on the Bank Clinic website.
- Response Time: Within five working days, customers receive a reply detailing available remedies and relevant RBI guidelines for their specific issue.
- Purpose: Ensures timely and effective redressal of customer issues by guiding them on available remedies, though it does not directly resolve queries.
Benefits
- Building Goodwill: Helps build goodwill with customers.
- Feedback to Banks: Provides valuable feedback to banks, highlighting areas where service deficiencies exist.
What is AIBEA?
- Full Name: All India Bank Employees Association.
- Representation: A national trade union representing bank employees across India.
- Foundation: Established on April 20, 1946, in Kolkata. The headquarters is in Chennai.
- Role: Advocates for the rights, welfare, and interests of bank workers.
-Source: Economic Times
